What can Australian public servants learn from the UK’s new Outsourcing Playbook?

The Mandarin’s Stephen Easton asks what can Australian public servants learn from the UK’s new Outsourcing Playbook? “In the same portfolio, plans to outsource visa processing in the future are also controversial and have been questioned by a former immigration deputy secretary. This reflects the widespread scepticism of government outsourcing that the UK's outsourcing reforms aim to counter. The sense of unease comes not only from a long list of expensive delivery failures, poor outcomes and cost blow-outs at all levels of the federation, but also the way governments often respond to specific concerns, leading to a suspicion they sometimes try to outsource accountability for policy outcomes along with delivery.”

Published on

Feb 28, 2019




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