The National Disability Insurance Agency has hired Serco to run its call centers

An uproar has been created in the disability community because the National Disability Insurance Agency has hired Serco to run its call centers. “The British-based Serco has become a byword for those opposed to the privatization of government services and its expansion into Australia has seen it run detention centers and recently win a contract to provide call center services for Centrelink.” People with Disability Australia co-chief executive Matthew Bowden said “We have no details on what expertise Serco have in providing communication services for people with disability, or why the NDIA has decided to outsource such a vital part of its services. The NDIA needs to hire more staff and make their communication avenues with people with disability more transparent. Instead, they are offloading their responsibilities, and requirements, to deliver services to people with disability.””