Public Sector Outsourcing: Learning Lessons from Carillion and Interserve

Jenny Draper points to the importance of evaluation criteria for contracting out: “Evaluation criteria on how the government awards such contracts in such vital areas to suppliers known to have associated risk needs to be challenged. There are so many other outsourcing organisations which make up a huge part of our social, healthcare, local authority network, perhaps more services outsourced than in-sourced in certain areas; the authorities who make these decisions need an urgent review of their award criteria on future contracts or face yet more wrath from the ever more vocal taxpayer.”