Outsourcing NDIS contact centres to Serco 'an accident waiting to happen'

Community and Public Sector Union (CPSU) National Secretary Nadine Flood has denounced the government’s decision to hire 1,000 more Centrelink workers from the private sector instead of restoring some of the 5,000 public sector jobs it’s slashed. “Instead the government is continuing to sell the agency off piece by piece,” Flood said, “lining the pockets of their corporate mates like Serco rather than putting that money into wages and secure jobs for call center workers.” Opposition Labor leader Bill Shorten says “We don’t need privatization of key Human Services, we need reinvestment in Human Services.”